SERVICE & SUPPORT
After-Sales Service
A: After-sales service
1. The technical requirements of all products are made according to Party A's requirements. If there is any non-compliance with the technical requirements, the customer has the right to propose changes.
2. In order to facilitate the tracking service for customers, the company establishes detailed electronic files in ERP for all users.
3. After the installation and debugging of the equipment are completed, a telephone return visit will be carried out to familiarize the operators with the product performance and usage methods and prevent and deal with general faults. The system should go to the site to guide the installation and debugging at the request of the user. After the debugging is completed, the user will be trained on site to make the operators familiar with the product performance, usage and maintenance treatment.
4, product warranty period, if our product quality problems can not be repaired, we are responsible for free replacement.
C: Maintenance schedule and spare parts supply
1, the company provides after-sales maintenance services.
1,Service Hotline:+86-739-5131124, the main information is fed back to the quality department at the first time.
1,Landline telephone:+86-739-5131249 In order to facilitate maintenance, the warehouse is equipped with: parts, accessories, wearing parts and accessories to ensure maintenance.
2. After receiving the notice of going out for repair, the service personnel who do not need to bring accessories (or need to bring accessories and have accessories) must be dispatched within 5 hours. Anyone who needs accessories must be dispatched within 4 hours after receiving the accessories and arrive at the place designated by the user: implement technical services and solve the problem in time. If the problem cannot be solved on site, repair it and return it to the user within 7 days after returning to the factory.
D: In line with the tenet of "customer-centered" and the concept of "customer satisfaction as the goal", our company regards customers as "God" and regards the quality, reputation and image of the company as the primary factors for the survival of the company. A set of after-sales service management methods have been formed, and a special after-sales service team has been set up to ensure on-call.
In terms of after-sales service of products, our company has made the following commitments:
1. Our company will guarantee for one year from the date of delivery and provide after-sales guarantee service.
2. Our company makes a return visit to customers.
3. Our company has records for each after-sales service. Users can fill in the "On-site Service Feedback Form" according to their own requirements and needs, so as to supervise our service quality and pay a return visit to users, so as to better provide users with after-sales service.
4. Our company regularly visits customers and collects feedback information to continuously improve our product quality and service quality. For users' needs and suggestions, our company will give a telephone reply within 1 hour.
5, our company has a professional after-sales service team, 24 hours to provide services to customers. If the equipment fails, after receiving the user's phone notification, go to the scene to solve the problem in time.
6. Our company requires after-sales service personnel to strictly abide by the "after-sales service system", treat customers politely, provide warm service, seriously answer questions raised by customers, and strictly prohibit conflicts with customers.
7. Our company has a service hotline:+86-739-5131124 Provide services to users at any time.
Training Services
Provide equipment operating instructions, explain operating specifications and precautions to users, train operators on site for 2 days, and evaluate operators.
Personnel Training Plan
Training time is 3 days
Assign a number of professional and technical personnel to train users
Address: Intersection of Century Avenue and Baima Avenue, Shaoyang Economic Development Zone, Shaoyang City, Hunan Province
